Terms & Conditions

1. Introduction

Welcome to ra999, Bangladesh's trusted online casino and sports betting platform. These Terms and Conditions govern your use of the ra999 website, mobile experience, and all associated services. By registering an account or using any part of our platform, you confirm that you have read, understood, and agreed to these terms in their entirety.

ra999 reserves the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of the platform following any changes constitutes your acceptance of those changes.

2. Eligibility

To register and use ra999, you must meet all of the following eligibility criteria:

• You must be at least 21 years of age. ra999 strictly enforces the 21+ age requirement.
• You must be a resident of a jurisdiction where online gambling is not prohibited by local law.
• You must not be a current employee, contractor, or immediate family member of an ra999 employee.
• You must register only one account per person. Duplicate accounts are strictly prohibited.

ra999 reserves the right to request verification documents at any time to confirm eligibility. Failure to provide satisfactory documentation may result in account suspension or termination.

3. Account Registration and Security

When creating your ra999 account, you must provide accurate, complete, and up-to-date information. Any false or misleading information provided during registration may result in immediate account closure and forfeiture of any funds held in the account.

Account Credentials

You are solely responsible for maintaining the confidentiality of your username, password, and any other login credentials. You must not share your account access with any third party. ra999 will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep credentials secure.

Identity Verification (KYC)

ra999 operates a Know Your Customer (KYC) process in line with industry best practices. You may be required to submit a government-issued photo ID, proof of address, or proof of payment method ownership before withdrawals are processed. KYC verification is a standard security measure designed to protect both you and the platform from fraud.

4. Deposits and Withdrawals

ra999 supports fast and convenient payment methods for Bangladeshi players, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are processed securely using SSL encryption technology.

Deposit Policy

Deposits are credited to your ra999 account instantly or within a short processing window depending on the selected payment method. ra999 does not charge additional fees on deposits; however, your payment provider may apply their own transaction charges. Minimum and maximum deposit limits apply and may vary by payment method.

Withdrawal Policy

Withdrawals from ra999 are subject to the following conditions:

• Your account must be fully verified (KYC completed) before any withdrawal is processed.
• Withdrawal requests are typically processed within 24-72 hours, subject to verification checks.
• ra999 reserves the right to apply additional checks on any withdrawal to prevent fraud and money laundering.

5. Bonuses and Promotions

ra999 offers various bonuses and promotions to both new and existing players, including welcome bonuses, free spins, reload bonuses, and seasonal offers linked to events such as Eid, Pohela Boishakh, and major cricket tournaments like the BPL and IPL.

All bonuses are subject to wagering requirements unless explicitly stated otherwise. The standard rollover requirement before a bonus can be withdrawn will be stated in the individual promotion's terms. The following general rules apply to all bonuses:

• Bonuses may only be used for real-money wagering on eligible games as specified per promotion.
• Only one bonus may be active in your account at any given time, unless stated otherwise.
• Bonuses cannot be transferred, exchanged for cash, or used in conjunction with other promotions unless explicitly permitted.
• ra999 reserves the right to void any bonus and related winnings if fraudulent activity or abuse is suspected.

6. Responsible Gaming

ra999 is committed to promoting responsible gaming among all of its users. Gambling should always be an enjoyable leisure activity and never a source of financial stress. We strongly recommend setting personal deposit limits and session time limits before you begin playing. If you believe your gambling habits may be causing harm, please visit our Responsible Gaming page for guidance on self-exclusion tools and support resources.

ra999 complies with the 21+ age restriction and uses robust age verification procedures. Any account found to belong to a person under 21 years of age will be immediately closed and all winnings forfeited. Parents and guardians are reminded to use parental control software to prevent underage access to online gambling platforms.

7. Prohibited Activities

The following activities are strictly prohibited on the ra999 platform and may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Using automated bots, scripts, or artificial intelligence tools to gain an unfair advantage.
• Colluding with other players or engaging in match-fixing, chip dumping, or any form of cheating.
• Using the platform for any money laundering, terrorist financing, or other criminal purpose.
• Opening multiple accounts to claim bonuses more than once (bonus abuse).

8. Intellectual Property

All content on the ra999 platform, including but not limited to text, graphics, logos, game interfaces, software, and trademarks, is the exclusive property of ra999 or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any ra999 content without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by applicable law, ra999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, resulting from your access to or use of (or inability to access or use) the platform.

ra999 does not guarantee that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. You use the platform entirely at your own risk. ra999's total aggregate liability to you for any claim arising under these Terms shall not exceed the total amount deposited by you in the 30 days preceding the claim.

10. Amendments to Terms

ra999 may amend these Terms and Conditions at any time. Where legally required, we will provide reasonable notice of material changes via email or a prominent notice on the platform. Your continued use of ra999 following such notification constitutes your unconditional acceptance of the revised terms. If you do not accept the revised terms, you must stop using the platform immediately.

11. Governing Law and Dispute Resolution

These Terms and Conditions shall be interpreted in accordance with generally accepted principles of international online gaming law. In the event of any dispute, ra999 encourages users to contact our support team at [email protected] in the first instance. We are committed to resolving disputes fairly and promptly. Where disputes cannot be resolved informally, they shall be referred to binding arbitration in accordance with internationally recognised arbitration procedures.